Complaint Handling Steps

Talk to Our Managers

At Wollondilly Shire Council we strive to provide the highest quality service to our community.

If you’d like to report an issue for attention like a missed bin or a road repair, visit our Customer Portal to lodge your request. This is the quickest way to get your request investigated and actioned.

If you’d like to submit a complaint, please do so via the Customer Portal to ensure it is addressed fairly and as promptly as practicable. Our Complaint Handling procedure outlines our process for handling complaints.

If you remain dissatisfied with the outcome of your complaint, you can escalate it to the relevant Section Manager for review. Upon receiving a request to review your complaint, the manager will contact you within 5 days to discuss options. Section Managers can be contacted by:

• Phone: (02) 4677 1100
• Email: council@wollondilly.nsw.gov.au

 View our Section Managers.