About the survey
In February 2026, Council's Annual Independent Community Satisfaction Survey was undertaken by Micromex Research via a random telephone survey with 402 residents living in the Wollondilly local government area.
The survey is a way in which Council gathers direct feedback and data from the community to help:
- Understand and identify community priorities for Wollondilly Shire Council
- Identify the community’s overall level of satisfaction with Council performance
- Assess and establish the community’s priorities and satisfaction in relation to Council activities, services, and facilities
- Gauge the community’s satisfaction with communication and contact with Council
- Undertake in depth research into customer experience to explore satisfaction with outcomes of resolution of issues as well as the service they received
Key Focus Areas
Overall Satisfaction
84% of residents are at least somewhat satisfied with the performance of Council, compared to 81% in 2025 - and the highest in over a decade. Noting the result is above the local government benchmark of 82% and comparative council benchmark of 68%.
Satisfaction with councillor performance
80% of residents are at least somewhat satisfied with the performance of Councillors, compared to 76% in 2025. The best result since the question was included in the survey in 2020.
Council's Efforts to Inform Residents
78% of residents are at least somewhat satisfied* with Council’s efforts to inform residents, increasing from 75% in 2025.
Satisfaction with the service received
78% of residents who contacted Council are at least somewhat satisfied* with the service from Council, slightly down on 80% in 2025.
Quality of Life in Wollondilly
Residents love living in Wollondilly. 95% of residents rated their quality of life as ‘good’ to ‘excellent’ in the Wollondilly Shire, compared to 93% in 2025. Noting the result is above the local government benchmark of 92% and comparative council benchma
Community Forum & Council Meeting times
Only of residents 28% wanted Council to change the start time for Council meetings (3:30 pm). Only 10% of residents want to alter the start time of the community forums.
New Survey Metrics
This year’s survey introduced several new questions, including items exploring residents’ awareness of, and possible preferences regarding, Community Forum and Council Meeting times. Our aim is to continue including these questions in future surveys so we can track trends over time
New Community Questions
Do you have a disaster preparedness plan?
47% yes
Have you undertaken volunteering work in the last 12 months?
34% yes
Do you agree that First Nations people and culture are respected and celebrated in the Shire?
64% yes
Do you agree that Wollondilly Shire is harmonious cohesive and inclusive?
59% yes
Satisfaction Scorecard
What are we doing to improve?
These results are encouraging, but our focus here at Wollondilly Shire Council is to continue to lift and maintain community satisfaction levels as this is a key measure of success. Council is listening to the community and is already focussing its efforts to address these priority areas identified by the community.
Lifting and maintaining community satisfaction levels is our major focus for the coming years, to build on our good foundations created already, and the key focus areas for us as a business over the coming years include:
Roads
Continued significant investment to repair our road network that has suffered from recent natural disasters and previous underinvestment.
Planning and development
Having a clear focus for growth and development in our state-led growth centres, while protecting our existing towns, villages and rural lands.
Advocating for infrastructure and services
Securing vital infrastructure and services for our community through our advocacy strategy.
Facilities and infrastructure across the Shire
Continued investment across our Shire in new and enhanced recreation and sporting facilities, community buildings, as well as repairs and upgrades to our beautiful towns and villages.
Customer experience
Maximising opportunities for the community to feel they have a voice, are being listened to and that their input makes a difference.
Councillors
Continued focus on constructive collaborative decision making, ensuring strong governance and their ambassadorial role for the community and Council.
Service delivery
Continued improvement across all facets of Council service delivery through the Service Delivery Enhancement Program.
Wollondilly Shire Council acknowledges the Dharawal and Gundungurra peoples as the Traditional Custodians of the land, honouring their enduring cultural and spiritual connection to Country and recognising their ongoing contribution to the Shire.
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