You can find out more about how transparency and accountability is achieved by Council in this section.
Code of Conduct and Staff Values
The overarching governance framework is Council is the Code of Conduct. Staff must, at all times, comply with Council's adopted Code of Conduct, which includes adhering to the staff values
Council works within a value system that governs the way we work and interact both within the organisation and with our community. Staff values define the culture or an organisation. They underpin the interactions staff have with the community in their day to day work. Council’s Staff Values are:
Delegation of Functions
The Local Government Act 1993 regulates how Council's in NSW run. The General Manager (or Chief Executive Officer) has the responsibility to ensure services are delivered for the community and other stakeholders. In order to provide the wide range of services the CEO under section 378 delegates functions to employees of Council. You can find out about which functions are delegated and to whom on our Delegations Register.
Council adopts policies to provide the community with an understanding of the processes and procedures we use to make decisions and undertake enforcement activities. You can view our policies on our Policy and Protocol Register.
Corporate Planning and Reporting
The Integrated Planning and Reporting framework (IP&R) for Local Councils in NSW was introduced by the Department of Local Government in 2009. The IP&R framework is effectively another name for what most of us would call "corporate business planning". You can find more information and access to these documents here.
Fraud and Corruption Prevention
Council has a zero tolerance approach to any form of corruption or fraud within the organisation. Council has developed a comprehensive Fraud and Corruption Prevention Framework This framework is designed to detect, prevent and respond to risks of fraud and corruption.
The Independent Commission Against Corruption (ICAC) is an independent agency that can investigate the actions of NSW government officials. If you suspect fraud or corruption contact ICAC on 1800 463 909. To talk to ICAC in your language using a telephone interpreter service, contact 131 450. You can also visit www.icac.nsw.gov.au for further information.
Customer Service Charter
The Customer Service Charter details our service & communication commitment to our customers. It is intended to:
- Outline Council’s service standards
- Provide an understanding of what customers can expect from us, & what we ask of our customers
- Outline how customers can make a complaint if our standards are not met
- Provide methods of welcoming feedback
As Council, we are bound by the Government Information (Public Access) Act 2009, the Privacy and Personal Information Protection Act 1998 and the Health Records and Information Privacy Act 2002. These acts regulate the collection, storage, use and disclosure of personal information.
Any personal information you provide us will be used for the Council purposes, or a directly related purpose only, unless you consent to another use or disclosure, in emergencies or as otherwise required by law.
You also have a right to have your personal information corrected, in some circumstances. If you have any queries about privacy or wish to access or correct your personal information please contact us.
The Information and Privacy Commission provides further information about privacy, including the following fact sheets:
- A guide to protecting your privacy
- The Information Protection Principles (IPPs) – explained for members of the public
Audit, Risk and Improvement Committee
The Audit Risk Improvement Committee was established to provide Council with independent, objective assurance and consulting services, in order to add value and improve Council's operations. The committee is composed of two Councillors and three independent external members who have the ability to vote; along with a number of other Council officers who are non-voting members. For more information please click here