If you're a rate payer in Wollondilly Shire, you may view, manage and pay your rates online via our Customer Portal. If you're already registered with a Customer Portal account:

1. Log in to your account 
2. Click the "My Property & Rates" button
3. Click "Add Property" button and follow the prompts

If you're new to the Customer Portal:

1. Create an account 
2. Complete the form using your rates details. All properties against your name will be added to your account

Now you can:

• Pay your rates
• Set up direct debit
• Download your last notice
• View payments you have made
• Make a payment arrangement
• View your rate account balance

If you would like to receive your rates notice via email please complete the online registration form.

If you have made changes to your postal address or other contact details please notify Council by e-mail, post or by completing Council's online form.

Eligible pensioners are able to apply for a rebate against their rate account. To be assessed for a pensioner concession, please complete either our online form or paper form.

Your rates can be paid by direct debit on a weekly, fortnightly, monthly, quarterly or annual basis. To pay your rates via direct debit, please complete either our online form or paper form.

The Local Government Act requires all rateable parcels of land to be categorised for rating purposes into one of the four below rating categories based on the dominant use of the land:

1. Residential
2. Farmland
3. Business
4. Mining

You can request a change in category for rating purposes by completing our online application form. If making application for categorisation as Farmland for rating purposes, please complete our application for farmland rating form. 

For further information, please refer to the Summary of Rating Categories.

Council's Debt Recovery Policy and Hardship Policy can be located on the Policy/Protocol Register.

If you are currently suffering financial hardship and need to make application for rate relief, please complete a Request for Rate Relief Application Form or make an arrangement through our Customer Portal. To do so you must have a Customer Portal account with your property linked. 

To apply for a 603 Certificate please use our online online application form and follow the step by step Help Guide for Applying for a 603 Certificate.

Rates and charges that are not paid by any specified due date will attract simple daily interest charges at the rate specified on your rates and charges notice calculated on a daily basis.

If you are unable to make payment by a specified due date, please contact Council on 02 4677 8282 or by e-mail at council@wollondilly.nsw.gov.au to make a payment arrangement.

Consideration to waiving or reducing interest charges may be given in certain circumstances.

Any amounts appearing as an arrears balance on your rates and charges notice are due and payable immediately with interest accrued to the date of payment if applicable. If you are unable to pay your rate balance by its due date, please contact Council's Revenue Section on 02 4677 8282 or by e-mail at council@wollondilly.nsw.gov.au to discuss an alternative payment method.

When making payment by post please allow sufficient time for postage. Council will not be held responsible for delays in the postal service.

Rates and charges that are not paid by any specified due date will attract simple daily interest charges specified on your rates and charges notice calculated on a daily basis. Consideration to waiving or reducing interest charges may be given in certain circumstances.

Rates and charges that are not paid by any specified due date will attract simple daily interest charges at the rate specified on your rates and charges notice calculated on a daily basis.

If you are unable to make payment by a specified due date, please contact Council on 02 4677 8282 or by e-mail at council@wollondilly.nsw.gov.au to make a payment arrangement.

Consideration to waiving or reducing interest charges may be given in certain circumstances.

Your land rates are based on the unimproved value of your land calculated by the Valuer General NSW.

All rateable properties are charged a base rate, which is $1,060.00 for the 2025/2026 financial year, as well as an ad valorum rate, being a rate in the dollar multiplied by the rateable land value.

Council's Operational Plan can be viewed for further information regarding Council's rate structure.

The Valuer General NSW can be contact on 1800 110 038 or via their website for further information as to how your rataeble land value has been calculated and how you can object to your land value.

Domestic Waste Management Charges

All rateable land within the area for which the domestic waste management service is available is liable to pay a domestic waste management charge. Vacant land is required to pay an availability charge until a dwelling is constructed on the land and an occupation certificate has been issued.

Council's adopted domestic waste management charges can be viewed in Council's Operational Plan for the current financial year.

Stormwater Management Charge

The stormwater management charge applies to parcels of land rated as residential or business where Council provides stormwater services.

The maximum amount that can be charged is:

• $25 per residential lot.
• $12.50 per residential strata lot.
• A minimum of $25 plus $25 per 350m2 or part thereof for business lots (capped at $325).

Pensioners, rural properties and vacant land are exempt from the charge.

Stormwater is the water which runs off hard surfaces into our local waterways during rainfall events. As stormwater flows across the land it collects pollutants such as dirt, litter and leaves that are then washed into local waterways causing the degradation of these waterways. Wollondilly Shire contains three of Sydney's major water catchments. Parts of these catchments also form part of Sydney's drinking water catchment and it is therefore of vital importance that these waterways are protected. Council is responsible for the management of the stormwater drainage infrastructure in Wollondilly Shire.

Further information regarding the stormwater management charge can be viewed in Council's Operational Plan for the current financial year.