Report an Issue (Customer Portal)

Make an Injury or Damage Claim

Before you make an injury or damage claim please consider the following information.

All potential claims will be considered on a Without Prejudice basis. Generally we will only accept liability where it can be proved that we knew there was a problem and were negligent in dealing with it. When claiming for damage caused by conditions of Council property such as a pothole we will investigate it further. We will determine if there was a prior knowledge of the damage and if there was a reasonable amount of time to rectify it. Please refer to the Civil Liabilities Act 2002, Section 42 to 45 to assist you in understanding what is considered reasonable. If you’ve been injured or your property has been damaged and you believe it was caused by Council, please visit our Customer Portal to lodge a claim.

If you’re not sure whether you can make a claim you should consider obtaining professional legal advice.

Frequently Asked Questions

How do i report an issue?

Head to our Customer Portal.
Select a category for your issue. Do this by searching or browsing the menu items. Once you’ve selected a category you will be prompted to log in.
For most categories you will be able to continue as a guest.
To access all categories and see updates on the progress of you request you will need to log in.
Once you’ve logged in or continued as a guest, you will be asked to select a location. You can do this by clicking on the map, or by typing in the address field.
You will be asked for a brief description along with some other information.
Submit and you’re done!

What is the Customer Portal?

The Customer Portal is the place where you will conduct all your online business with Council. As we increase our options for online service more functions will become available through the portal. Currently you can log your requests and report your issues with Council services. Over the coming months you will be able to pay your rates, manage your accounts, book a Council facility and complete Council application forms.

What can I report on the Customer Portal?

You can report any problem that you have with a Council service or asset.

Can I track my request?

You can follow the progress of your request in the My Dashboard section of the portal when you’re logged in.

Can I follow other submitted requests?

You can follow other submitted requests. Open requests are shown on a map in the Find and Make Requests page. If you click on a request, more information will appear.

Click the follow button and you’ll be able to see the progress of the request on the My Dashboard page and you will be sent messages by email or SMS as the issue progresses.

Do I have to create a login to submit and follow a request?

We strongly recommend that you log in. If you don’t log in, we won’t be able to contact you if we need more information about your request or keep you up to date with the progress of a request. However, you are able to submit as a guest for most request categories if that is your preference.