Response and Recovery

See a list of all response, recovery and help options and information for families affected by the NSW bushfires.

 

Mayor's Relief Fund

Wollondilly residents affected by the bushfires may apply for relief through our Mayor's Relief Fund.

For further details visit our Mayor's Relief Fund page.

Emergency Recovery Information Centre

See our Emergency Recovery Information Centre page for further details.

Service NSW Bushfire Customer Care Service

In response to the overwhelming amount of support offered by various companies and agencies, Service NSW has created the Bushfire Customer Care Service.

The service offers specialists to help guide you to the most relevant information and support available for residents and businesses impacted.

The Bushfire Customer Care website also offers a Disaster Assistance Finder where you can answer 6 questions to help tailor available programs and services to your needs.

For further information visit the Bushfire Customer Care Service website.

For Volunteer Firefighters

If you are a volunteer firefighter who is self-employed or employed by a small or medium business and have lost income, you may be eligible for the Volunteer Firefighter Payment.

For further details visit the Service NSW website.

Community Recovery Information Newsletters

Read the latest Bushfire Recovery Assistance Community Newsletter January 2020 for a range of recovery options.

For previous newsletters visit our Community Newsletter page.

Red Cross

Red Cross are providing emergency grants to those affected by bushfires from 1 July 2019 to 28 February 2020.

For further details please visit the Red Cross website.

Resources to help recover from disasters is also available on the Red Cross website.

Office of Emergency Management

The Office of Emergency Management has compiled a fact sheet with various assistance avenues. To view please read the Bushfire Recovery Assistance Fact Sheet.

Department of Human Services Disaster Recovery Allowance

The Department of Human Services is offering an allowance to those impacted by fires between August 2019 and January 2020.

You have until 1 July 2020 to make a claim.

For further details please visit the Department of Human Services website.

State and Federal Bushfire and Disaster Recovery Financial Assistance Information

The Government is offering various recovery assistance to those affected by the bushfires.

For further details visit our State and Federal Bushfire and Disaster Recovery page.

Australian Banking Association

Australian banks have hardship teams ready to assist homeowners, small business owners and volunteers with financial arrangements, depending on circumstances. 

Assistance could include; deferred loan payments, waiving fees and charges, helping with debt consolidation and waiving penalties for early withdrawal of a term deposit.

You can find your bank's hardship team on the Australian Banking Association website or you can alternatively call your bank.

Support for Bushfire Affected Landholders from NSW Land Registry Services

NSW Land Registry Services is offering landholders affected by the recent bushfires with access to the title searches and plan images of their property free of charge.

For further details visit our Support for Bushfire Affected Landholders page.

Commonwealth Bank 

Commonwealth Bank is offering Emergencing Assistance Packages, Bushfire Recovery Grants and is accepting donations.

To find out more details head to our Commonwealth bank Support page.

For further details visit their Disaster Relief Package website.

Westpac

Westpac has announced that its Disaster Relief Package is available for customers who are suffering hardship as a result of the recent disasters.

For further details visit their Customers Disaster Relief page.

NAB

NAB has announced their disaster relief package available for NAB customers including business customer.

For further details visit their Natural Disaster and Crisis Support page.

Telstra Assistance Package

Telstra have activated the 'Telstra Assistance Package' for our customers in the Balmoral, Bargo, Buxton, Couridjah, Lakesland, Nattai, Pheasants Nest, Tahmoor, Thirlmere & Yanderra areas who have been impacted by the Green Wattle Creek bushfire.

For further details visit our Telstra Assistance Package page.

Small Business and Primary Producer- Natural Disaster Grants

Wollondilly Small Businesses, Primary Producers and Not-for-profit organisations have access to Federal-State recovery funding.

For further details visit our Small Business and Primary Producer Grant page.

Small Business Recovery

Read the Get Back to Business booklet provided by the Small Business Commissioner to see what you can do to get your small business on it's feet.

Are You Insured?

There are recovery and assistance options those who are insured and are not.

For your options please visit our Are You Insured? page.

Australian Taxation Office (ATO)

The ATO will automatically grant deferrals for activity statement lodgements and payments due for anyone affected by the recent bushfires in the identified impacted postcodes. Full details of these deferrals and a list of impacted postcodes, visit the ATO website.

If anyone has been impacted by these bushfires and needs assistance with their tax affairs, they can contact the ATO on 1800 806 218 and they will work with them to get back on track. 

Bank help to those affected by bushfires 

Australians affected by the catastrophic bushfires are encouraged to contact their bank to access a wide range of available assistance.  

Banks have hardship teams ready to assist you with your financial arrangements, depending on your circumstances. 
 
Contact your bank for more information or visit Australian Banking Association.

Motor Vehicle Stamp Duty Relief

Financial assistance for eligible motorists whose cars have been written off as a result of bushfires, contact the Office of State Revenue 1300 139 814.

NSW Rural Assistance Authority

The $75,000 Special Disaster Grant- Bushfires is available to primary producers in declared Local Government Areas.

For further details and to apply, visit the Rural Assistance Authority website.

Community Recovery Information Newsletters

Read the latest Bushfire Recovery Assistance Community Newsletter January 2020 for a range of recovery options.

For previous newsletters visit our Community Newsletter page.

Fire Impacted Waste and Spoiled Food Waste

For details visit our Fire Impacted Waste and Spoiled Food Waste page.

Demolition or Rebuilding Fire Damaged Structures

For details on bushfires damages building clean-up and rebuilding fire damaged structures visit our Demolition or Rebuilding Fire Damaged Structures page.

Bargo Waste Management Centre

Bargo Waste Management Centre is open to receive waste. Operational hours are 8.30am till 4.15pm 7 days per week – fees apply for this service, however residents identified by NSW RFS to have a fire affected property would have received a Council letter with information regarding disposal options and types of materials and items which can be disposed of free of charge.

Are You Insured?

There are recovery and assistance options those who are insured and are not. 

For your options please visit our Are You Insured? page.

NSW Department of Planning, Industry and Environment

Information on re-builing and recovery can be found on the Department of Planning, Industry and Environment's Bushfire recovery page.

Building on Land Impacted by the Bushfires

Download the Application for Approval to Install a Manufactured Home, Moveable Dwelling or Associated Structure on Land Affected by Bushfire to apply for a 12 month approval.

For further details please visit our moveable dwellings on land affected by bushfire page.

Architects Assist

Architects Assist is providing relief to those who have limited or no funds to re-build by providing disaster recovery architecture and design pro bono services. For further details visit the Architects Assist website.

Planning Institute of Australia

You can use the Planning Institute of Australia's "Find a Planner" tool to search for planners who can help with the re-build of your home. Visit the Planning Institute of Australia's website for further details.

Demolition or Rebuilding Fire Damaged Structures

For details on bushfires damages building clean-up and rebuilding fire damaged structures visit our Demolition or Rebuilding Fire Damaged Structures page.

Australian Institute of Architects

The Australian Institute of Architects has free practice notes available for architects which may be of use during this period. For further details visit the Australian Institute of Architects website.

Increased Costs of Rebuilding After Bushfires

New building standards and codes mean certain materials can no longer be used and additional features are required.

For further details read the Increased Costs of Rebuilding After Bushfires fact sheet.

Injured Wildlife

To see how you can help injured wildlife, please visit our Injured Wildlife page.

Feeding Wildlife

To see what you can and cannot do to help feed wildlife, please visit our Feeding Wildlife page.

Pets and Livestock

To see what help and advice is available for caring for your pets and livestock, please visit our Pets and Livestock page.

Government Pledges $50 million for Wildlife Impacted by Bushfires

Approximately 1.25 billion animals are thought to be lost in the 2019/20 bushfires. For further information about the Government's $50 million pledge, read the ABC News article.

Funding for Wildlife Carers and Organisations

Immediate funding is available via Wildlife Heroes. Please visit the Wildlife Heroes website for further details.

Visit our Health, Safety and Wellbing page for helpline contacts and advice.

 

Service NSW can help replace many of your personal documents free of charge if they were damaged or destroyed. This includes birth certificates, marriage certificates, licences and number plates.

Service NSW:
Call 13 77 88 or visit their website 

Local Recovery and Resilience Committee Meeting Minutes

Read the current Wollondilly Local Recovery and Resilience Committee Meeting Minutes for 13 January 2020.

Bushfire Relief Meeting, Bargo 13 January 2020

To watch the full meeting, visit our Bushfire Relief Meeting page.

Bushfire Event 2019-20 Summary of Council Actions

A summary of Council actions in response to the 2019-20 bushfires can be found in our Bushfire Event 2019/20- Wollondilly Council document.

Office of Emergency Management

A list of Media Releases regarding re-building and offering support can be found on the Office of Emergency Management's Media Release List.