Commonwealth Bank Support

CBA’s focus is on providing practical, on the ground support to provide immediate assistance to affected customers. This includes:


Emergency Assistance Package

The Emergency Assistance Package offers customised assistance to CBA customers with their home loans, credit cards or personal loans including waiving of fees and charges.

This package has been extended to include volunteer fire fighters.

Full details can be found on the CommBank website.


Each customer will have different needs and are encouraged to discuss their individual circumstances with CommBank by:

  • calling 1300 720 814 or
  • visiting any branch.

For business customers, they should call 13 26 07 or their dedicated CommBank relationship manager.


Bush Fire Recovery Grants

Commonwealth Bank announced that it was donating $1 million towards bushfire disaster relief efforts, including $750,000 worth of Bushfire Recovery Grants to help support local communities and replace facilities lost in the fires, as well as a $250,000 donation to the Australian Red Cross.


CommBank has now announced that it has increased both the total value of grants and the value of each grant in response to expected demand, to assist these communities with the rebuilding process as follows:

  • Grant applications up to a new maximum of $50,000 per grant; and
  • Projects worth at least $10 million are expected to be funded through the scheme.

Read the full donation media release here.


Commonwealth Bank is now accepting applications for Bushfire Recovery Grants. Applications close 31 March 2020.

If you know of any eligible community organisation, fire service, school, sporting club or non-government organisation that has been fire impacted, please encourage them to apply. 

For more information, FAQs, and to apply for a Bushfire Recovery Grant, click here.



To enable CBA customers to support the relief efforts, they have also opened donations through CANGive in the CommBank App, as well as accepting donations in all their branches for the Australian Red Cross Appeal.


On top of CommBank's own $250,000 donation to the Australian Red Cross appeal, the Bank will dollar match all customer donations, with this money directed to the grants program.


Australia's all-time leading Test wicket-taker Shane Warne has auctioned his iconic baggy green for $1,007,500, after a winning bid from the Commonwealth Bank last Friday, with all money raised going to the Australian Red Cross Disaster Relief and Recovery Fund.


CBA will take the baggy green on a national tour to raise additional funds for communities devastated by bushfires before it becomes a permanent exhibit at the Bradman Museum in Bowral, NSW.


Other useful contacts and links
Special assistance line: 1300 720 814
Business Financial Assistance Line: 13 26 07
General banking enquiries: 13 2221
Find an ATM / Branch 
How to make an insurance claim
Make a donation to the Australian Red Cross
Keep up to date with CommBank