Find out what support is available to you if you are experiencing hardship.


The Wollondilly community have had to deal with significant challenges in the last few months and years – from drought, bushfires, floods and now the COVID-19 pandemic. Wollondilly Shire Council recognises that businesses and residents are facing unprecedented challenges and uncertainty now and in the immediate future. 

See information below which may assist your family or business.


Hardship Policy

Council recognises that there are cases of genuine financial hardship that may cause ratepayers and other debtors to have difficulty paying their rates and charges or other sundry debts. The Local Government Act 1993 and the Local Government (General) Regulation 2005 allows Council to provide a range of assistance to ratepayers experiencing genuine financial hardship. This policy aims to formally establish:

  • the circumstances in which Council may provide relief to ratepayers and sundry debtors experiencing genuine financial hardship,
  • the relief that may be provided to ratepayers and sundry debtors experiencing genuine financial hardship,
  • guidelines for Council staff to enable a consistent approach to hardship applications, and
  • will provide greater transparency with the application and assessment process.

For full details please download our Hardship Policy located on our Public Policies and Protocols page.


Rate Relief Application

To apply for rate relief, please fill in our Rate Relief Application Form.


Mental Health and Well-being Support

Keep checking in with your friends and neighbours and keep looking out for each other. The following are free services available 24 hours a day, seven days a week:

  • Mental Health Line: 1800 011 511
  • Lifeline: 13 11 14
  • Mensline: 1300 789 978
  • Kids Helpline: 1800 55 1800
  • Beyondblue: 1300 22 4636
  • Liverpool Hospital's Mental Health Line: 1800 011 511

Bushfire Affected Residents Support

If you have been impacted by the 2019/20 bushfires, there is a range of support being offered. Please visit our Response and Recovery page for full details of support on offer.


Small Business Support

The Wollondilly business community is the foundation of our local economy and in recognition of the importance of our local businesses who provide jobs, goods and services, Council is proud to release the Wollondilly Business Support Plan.

The first release of the business support plan focuses on the business survival phase and subsequent releases will include additional support and initiatives across all three phases as circumstances dictate. Council will also consider relaxation of a range of fees and charges to assist local businesses and the community.

To view the full plan download our Business Support Package.



If you need to contact Council you can phone (02) 4677 1100 or email council@wollondilly.nsw.gov.au.