about the duty planner service
Council offers a FREE Duty Planner service to help you understand planning controls and the development assessment process. The service runs Monday to Friday, 8:30am–2:50pm and provides preliminary advice on planning enquiries relating to properties.
Due to high demand, we cannot provide detailed assessments or review full proposals. If you need in-depth advice, you may need to engage a planning consultant or legal practitioner.
Appointments are 15 minutes and can be booked via our online booking system. Please read through the options below to determine how we can best assist your enquiry.
What Guidance are you looking for?
Please read through our common enquiries and questions via the steps below to find the information you might be looking for. If you can't find the information relevant for you, please book an appointment with a duty planner via the link in step 5.
STEP 1 - Does your development need approval from council?
Many types of development do not need Council approval. To find out if your development is Exempt Development the information is on the NSW Planning Portal.
step 2 - DOES YOUR ENQUIRY RELATE TO A DEVELOPMENT APPLICATION ON PUBLIC NOTIFICATION OR IS UNDER ASSESSMENT BY COUNCIL?
Detailed information about current Development Applications on public notification or being assessed by Council can be found on our DA Tracker.
step 3 - have you checked out council's Handy Fact sheets?
Council have a range of fact sheets available which may cover your questions. Please read any relevant fact sheets before booking an appointment.
Development Application Fact Sheets
- Development on Unregistered Land
- Developer Information
- Farm Dams
- Geotechnical Report Requirements
- Home Based Food Business
- Lodging a Development Application Information Pack
- Mobile Food Vans
- Onsite Sewerage Management Systems
- Pre DA Consultation Fact Sheet
- Plumbing and Drainage
- Renovators Checklist
- Statement of Environment Effects
- Sheds
- Secondary Dwellings
- Subdivision
- Unauthorised development - Fact Sheet
- Wood Heaters and Fires
step 4 - DOES YOUR ENQUIRY RELATE TO ANY OF THE BELOW AREAS?
Please click on the relevant link to take you to the appropriate information on Councils website. The Duty Planner service does not include these areas of enquiry.
STep 5 - Book a Duty Planner Appointment
If your enquiry is not covered in the above information please proceed to booking a Duty Planner Appointment via our online system.
Appointment Options:
- Over the phone
- In Person - at the Council Administration Building
If you need to update your booking details including change of appointment date or to cancel, please contact Council on 02 4677 1100 at least 12 hours before your appointment if possible to enable rebooking.
Wollondilly Shire Council acknowledges the Dharawal and Gundungurra peoples as the Traditional Custodians of the land, honouring their enduring cultural and spiritual connection to Country and recognising their ongoing contribution to the Shire.
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