Our Customer Service Charter outlines the experience our customers will have when dealing with Council, including principles for the way our staff act, interact and decision make.
As a customer, we exist for you. Everything we do will be with your needs at front of mind.
We will make sure that you can access our services the way that is most convenient for you.
We will help you get what you need as quickly as possible. When what you need takes time, we will keep you updated on progress.
We will walk a mile in your shoes, considering your personal circumstances and adjusting our approach accordingly.
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