Head to our Customer Portal to report the following:
Or to provide a compliment or complaint to Council.
If you need assistance completing your request, watch the below video which provides a step-by-step guide in using the portal.
Complete our Injury or Damage Claim form on our website if you have been injured or damage has occured as a result of Council. If you’re not sure whether you can make a claim you should consider obtaining professional legal advice.
All potential claims will be considered on a Without Prejudice basis. Generally we will only accept liability where it can be proved that we knew there was a problem and were negligent in dealing with it. When claiming for damage caused by conditions of Council property such as a pothole we will investigate it further. We will determine if there was a prior knowledge of the damage and if there was a reasonable amount of time to rectify it. Please refer to the Civil Liabilities Act 2002, Section 42 to 45 to assist you in understanding what is considered reasonable.
The below frequently asked questions are in relation to reporting an issue or providing feedback via our Customer Portal, not for making an injury or damage claim.
You can follow the progress of your request on the My Dashboard page of the portal when logged in.
You can follow other submitted requests. Open requests are shown on a map in the Find and Make Requests page. If you click on a request, more information will appear.
Click the follow button and you’ll be able to see the progress of the request on the My Dashboard page and you will be sent messages by email or SMS as the issue progresses.
We strongly recommend that you log in. If you don’t log in, we won’t be able to contact you if we need more information about your request or keep you up to date with the progress of a request. However, you are able to submit as a guest for most request categories if that is your preference.
Your submitted requests are located on the My Dashboard page of the portal that you will be able to access when you log in.
We can notify you by email or SMS. Please tell us your preference in your account details.
You will hear back from us within 5 working days.
For any information about your request or Council services, call us on (02) 4677 1100.
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